Refund and Returns Policy

Last Updated: September 3, 2026

At Curio Drops, every personalized product is created specifically according to the customization details provided by the customer. Because these products are made specifically for each order, our return and refund policy differs from that of standard, non-personalized products.

Curio Drops is operated by DHRUBOJYOTI JASU.

1. Personalized Products

Most products sold by Curio Drops are personalized or customized according to information selected or provided by the customer, including but not limited to:

• Names
• Player names
• Numbers
• Text
• Sizes
• Colors
• Designs
• Other personalization options

Once an order enters production, the product is specifically prepared for that customer and generally cannot be resold.

For this reason, personalized or customized products are not eligible for return, exchange, or refund due to change of mind, incorrect customization details provided by the customer, or incorrect size selection.

2. Customer Responsibility for Personalization

Customers are responsible for carefully reviewing all customization information before placing an order.

This includes:

• Name spelling
• Number
• Jersey name
• Size
• Color
• Design
• Quantity
• Other personalization details

Once an order has been submitted, Curio Drops may not be able to make changes to the personalization details.

If a customer provides incorrect information and the product is produced according to that information, the product will generally not be eligible for return, exchange, or refund.

Example

If a customer enters “RONALDO” when they intended to enter “RONALDO JR”, or enters an incorrect jersey number, the resulting personalized product will not be considered defective if it matches the information submitted with the order.

3. Order Changes and Cancellations

Because personalized products may enter production shortly after an order is placed, cancellation or modification requests must be made as soon as possible.

Once an order has entered production, we may be unable to cancel or modify it.

If you need to change your order, contact us immediately at:

Email: support@curiodrops.in

We will make reasonable efforts to accommodate the request where production has not yet begun.

4. Incorrect Product or Personalization Error by Curio Drops

If Curio Drops produces a product with personalization that differs from the details submitted by the customer, please contact us promptly after receiving the order.

For example:

• Incorrect name printed
• Incorrect number printed
• Incorrect personalization applied
• Incorrect product sent
• Incorrect size sent compared with the size ordered

We may request photographs, videos, or other information to verify the issue.

If the error is confirmed to have been made by Curio Drops, we may, at our discretion:

• Replace the product
• Correct and reproduce the product
• Provide an exchange
• Provide an appropriate refund

Any replacement will be subject to product and material availability.

5. Damaged or Defective Products

If your product arrives damaged or has a genuine manufacturing, printing, stitching, or material defect, please contact us as soon as reasonably possible after delivery.

Please provide:

• Order number
• Description of the issue
• Clear photographs of the product
• Photographs of the packaging, where relevant
• Video evidence where reasonably necessary to demonstrate the issue

We will review the claim and determine whether the issue qualifies for a replacement, exchange, or refund.

Minor variations in printing, color, positioning, stitching, measurements, or appearance that are within reasonable manufacturing tolerances may not be considered defects.

6. Wrong Size Selected by Customer

Customers are responsible for selecting the appropriate size before placing an order.

Please carefully review the size chart available on the relevant product page.

Personalized products cannot generally be returned or exchanged solely because the customer selected the wrong size.

We strongly recommend checking the size chart before placing your order.

If Curio Drops sends a size different from the size ordered, please contact us and provide the relevant order details. If the error is verified, an appropriate resolution may be provided.

7. Returns Due to Change of Mind

Personalized or customized products are not eligible for return or refund simply because the customer:

• Changed their mind
• No longer wants the product
• Ordered the wrong size
• Entered incorrect personalization details
• Does not like the selected design after production
• Ordered multiple sizes or designs and wants to return the unwanted items
• Decided that the product is no longer required

This restriction exists because personalized products are produced specifically for the individual order.

8. Non-Personalized Products

If Curio Drops offers any products that are not personalized, those products may have different return or exchange conditions.

The applicable return policy may be stated on the relevant product page or communicated at the time of purchase.

9. Return Authorization

Do not send any product back without contacting Curio Drops first.

If a return is approved, we will provide instructions regarding the return process.

Unauthorized returns may not be accepted.

10. Return Shipping

Where a return is required because Curio Drops sent an incorrect product or a verified manufacturing/personalization defect occurred, Curio Drops may arrange or reimburse reasonable return shipping costs, as applicable.

Where a return is exceptionally approved for another reason, the customer may be responsible for the applicable shipping costs.

11. Inspection of Claims

All damage, defect, incorrect-product, and personalization-error claims may be subject to inspection.

We may request photographs, videos, or other information before approving a replacement or refund.

A claim may be rejected where the issue appears to have resulted from:

• Customer-provided incorrect information
• Normal wear and tear
• Improper washing or care
• Accidental damage
• Alteration or modification by the customer
• Misuse of the product
• Failure to follow care instructions
• Damage occurring after delivery

12. Refunds

Where a refund is approved, it will generally be processed through the original payment method or another appropriate payment method.

The time required for the refund to appear in the customer’s account may depend on the customer’s bank or payment service provider.

Any applicable shipping charges or other non-refundable charges may be excluded from the refund where permitted by applicable law and the circumstances of the order.

13. Failed or Cancelled Orders

If Curio Drops cancels an order because the product cannot be produced, the required materials are unavailable, or for another reason attributable to Curio Drops, the amount paid for the cancelled order will be refunded through the applicable payment method.

14. Refund and Return Abuse

Curio Drops reserves the right to refuse or restrict refund or return claims where there is reasonable evidence of:

• Fraudulent claims
• Repeated misuse of the return policy
• Product substitution
• Deliberate damage
• False information
• Abuse of replacement or refund processes

15. How to Contact Us

For questions regarding returns, refunds, damaged products, or personalization issues, please contact:

Legal Entity: DHRUBOJYOTI JASU
Brand: Curio Drops
Email: support@curiodrops.in
Phone: +91-7596802391
Address: D44, Barasat Road, Amarabati Sodepur, WB – 700110

When contacting us about an order, please include your order number and the email/mobile number used to place the order.